How do I know if I am fully verified?
Using the CIMB Bank PH app:
Tap Accounts → View Details
Scroll to Type of Account
If fully verified, you will see “Verified” with a green tick
Using the DragonFi app:
Tap Deposit / Withdraw → DragonFi Save
If fully verified, you will see “No limit” for lifetime cash-in and account expiration
Can I download a bank statement?
Yes. Bank statements can be downloaded via the CIMB Bank PH app.
My DragonFi Save account was closed. How do I retrieve my funds?
If your account was closed with a remaining balance, CIMB Bank PH will email you a reference code with instructions to retrieve your funds through the CIMB app.
Who do I contact for linking or OTP issues?CIMB Bank PH Customer Care:
Help Center in the CIMB Bank PH app (24/7)
Hotline: #CIMB (2462) or (02) 8924-2462 (6am–10pm)